Percentage of extremely low-income renters who spend over half their income on housing



Opportunity House emergency shelter is open and fully operational

Per federal and/or state COVID protocols, all persons entered our shelters must wear masks regardless of vaccination status. 

Utility providers have resumed late payment and disconnections for past due accounts. Households that owe their utility company money for services should contact the billing department immediately and consider the following programs:

  • NYSEG Credit Department 1.888.315.1755
  • REA/Otsego Electric Co-op, 607.293.6622
  • NYSEG Energy Assistance Program: Any household enrolled any of the following benefit programs may receive a monthly bill credit on their NYSEG account. (Safety Net Assistance, TANF, SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans Pension or Survivors Pension, BIA General Assistance, HEAP).
  • Low Income Household Water Assistance Program: HEAP-eligible households may qualify for up to $2,500 per drinking water or wastewater provider, or $5,000 if drinking water and wastewater services are combined, for past due payment.

Emergency Rental Assistance Program: The 2022-23 State budget includes additional funds to support the Emergency Rental Assistance Program (ERAP). As such, NYS OTDA is actively reviewing and processing eligible ERAP applications submitted through March 31, 2022.

New York State Homeowner Assistance Fund: Applications are no longer being accepted. To get on the waiting list, register here. For application assistance, call 1.844.776.9423 or connect to a local HAF partner. This program is dedicated to assisting homeowners who are at risk of default, foreclosure, or displacement as a result of a financial hardship caused by the COVID-19 pandemic. Applicants may be eligible for financial assistance and/or access to professional housing counselors or legal service providers who are experts in the field.

Otsego County COVID-19 Emergency Rental Relief Program: This program of Otsego County Rural Housing (ORHA) provides up to 3 months of rental payments directly to landlords on behalf of local-renters facing financial hardship as a result of layoff, reduced employment, or non-retention by their seasonal employer. Visit ORHA for eligibility requirements.

Additional Resources:


Our Emergency Housing program helps homeless and at-risk households during their transition from temporary to permanent housing. We assign a case manager to help you connect to community resources and find safe, stable housing. We also offer additional support to ensure the maintenance of housing.

Our programs are completely free to income-eligible households, with a minimal fee for non-eligible households.

Services offered by Emergency Housing:

  • 24-hour hotline
  • Emergency shelter and off-site lodging
  • Rent assistance
  • Eviction prevention and housing location
  • Assistance in speaking with landlords
  • Goal planning based on a households needs and strengths
  • Information and referrals to community programs
  • Budget counseling
  • Linkages to legal services to prevent eviction
  • Transportation assistance
  • Ongoing case management through one-on-one support and home visits

Call us today or stop in:

  • 10-20 Depew Street, Oneonta - Open 24 Hours a Day, 7 Days a Week
  • For emergencies, call our 24-Hour Emergency Housing Hotline: 607.433.8318

This program is funded in part by:

For more information:

Download our program brochure:

Housing Applications: